Frequently Asked Questions
How do I apply for an RTI request online?
To apply for an RTI request online, please visit the official website at https://rtionline.assam.gov.in/. Click on the "New RTI Request" button and carefully read the provided guidelines. Scroll down and confirm that you have read and understood the guidelines by selecting the checkbox next to the acknowledgment statement. Afterward, enter your mobile number and email address to proceed further.
How can I send an RTI request to a particular office in my district?
To send an RTI request to a specific office within your district, please follow these steps in the RTI request form:
1. Select the appropriate Department from the dropdown menu.
2. Choose your District from the subsequent dropdown menu.
3. Finally, select the relevant Public Authority/Office from the next dropdown menu.
Do I have to pay when I apply for an RTI request online?
Payment is not required if the RTI applicant belongs to the Below Poverty Line (BPL) category. Appropriate documents and details must be submitted as proof of BPL status.
For applicants not belonging to the BPL category, a payment of ₹10 is required for the successful submission of the RTI request.
How do I keep track of my RTI request application?
Upon successful submission of your RTI request application, an RTI registration number will be provided to you via a popup notification. Additionally, alerts containing the RTI registration number will be sent to the mobile number and email address provided in the RTI request form.
To track your RTI request application:
1. Visit https://rtionline.assam.gov.in/.
2. Click on the "View Request Status" button.
3. Enter the required information to proceed further.
Would I receive any alerts related to my RTI request application?
Yes, you will receive SMS and email alerts regarding your RTI request application. These alerts will be sent to the mobile number and email address provided in the RTI request form.
How do I apply for a First Appeal Request online?
To apply for a First Appeal Request online, please visit https://rtionline.assam.gov.in/. Click on the "First Appeal Request" button and carefully read the provided guidelines. Scroll down and confirm that you have read and understood the guidelines by selecting the checkbox next to the acknowledgment statement. Afterward, enter your mobile number and email address to proceed further.
Do I have to pay when I apply for a First Appeal Request online?
No, there is no payment required when you apply for a First Appeal Request online.
How do I keep track of my First Appeal Request application?
Upon successful submission of your First Appeal Request application, an Appeal registration number will be provided to you via a popup notification. Additionally, alerts containing the First Appeal registration number will be sent to the mobile number and email address provided in the First Appeal request form.
To track your First Appeal Request application:
1. Visit https://rtionline.assam.gov.in/.
2. Click on the "View Request Status" button.
3. Enter the required information to proceed further.
Would I receive any alerts related to my First Appeal Request application?
Yes, you will receive SMS and email alerts regarding your First Appeal Request application. These alerts will be sent to the mobile number and email address provided in the First Appeal Request form.
How do I receive assistance when I face problems applying for an RTI request or First Appeal Request online?
For assistance with any issues encountered while applying for an RTI request or First Appeal Request online, please contact us using the following details:
RTI Helpline Phone Number: 0361-2337900
RTI Helpline Email ID: help-desk[dot]rtionline[at]assam[dot]gov[dot]in
In how much time can I receive a reply to my RTI request?
You will receive a reply to your RTI request within 30 days of your application submission.
What should I do if I have not received any reply to my RTI request?
Please monitor the status of your RTI request on our portal. If you do not receive a reply to your RTI request within 30 days of your application, you may proceed to apply for a First Appeal Request online.
How do I make payment for my RTI request application?
For a non-BPL RTI request applicant, payment can be made by clicking the "Continue to Payment" button at the end of the RTI request application.
Do I receive a receipt for the payment made for my RTI request application?
Yes, after a successful payment, you can download the receipt for the RTI request application by clicking on the "Payment Receipt" button.
Do I have to make any additional payments after the submission of my RTI request?
If there are any additional payment requirements for your RTI request, you will be notified via email and SMS.
How do I apply for a Second Appeal?
To apply for a Second Appeal, please click on the "Second Appeal Request" button on the homepage of the RTI Online Portal (Assam).
When can I apply for a First Appeal Request?
You can apply for a First Appeal Request after your RTI request has been disposed of by the concerned SPIO (State Public Information Officer) or if you do not receive a reply to your RTI request within 30 days.
